Wakflow Inbox
One inbox. Every customer chat. Your whole team.
Every WhatsApp, Instagram, Facebook, website and email conversation in one shared inbox your whole team can answer, on laptop or phone.
- customer conversations
- 20,407
- messages handled
- 320,557
- customer profiles
- 17,400
Our own brands and client numbers, since Nov 2025 · as of 27 Sep 2026
What you say today. What changes.
- “Our WhatsApp lives on one phone.”Your number, answered by your whole team.
- “I don't know who promised the customer what.”Every chat has one clear owner and a full history.
- “Our leads are in five different places.”WhatsApp, Instagram and email in one inbox.
How it works, step by step.
Watch it run, or tap any step.
Step 1 of 6 · We set up your workspace
Everything it does. 96 features.
Pick a group and watch it work. Tap any feature.
Plugs into the rest of Wakflow.
Talks to 13 other Wakflow products. Tap one to see what flows between them.
WhatsApp Connect
Every WhatsApp number you link by QR code appears as its own inbox; customer messages arrive in real time and your team's replies go out on WhatsApp from the business number. Official WhatsApp API numbers connect to the inbox directly.
Open WhatsApp Connect1 of 13 connections
Where it earns its keep.
Pick your kind of business. See it at work.
SalesEvery enquiry from ads, Instagram, the website and WhatsApp lands in one list, is assigned to a salesperson in seconds and is followed up with snooze and saved replies
Questions about Inbox.
Straight answers. Anything else — ask us on WhatsApp.
How is it priced?
A one-time setup fee and a monthly plan based on the number of team members or inboxes. There is no per-message charge on a number linked by QR code. On the official WhatsApp API, Meta's own conversation charges are billed at cost. We share a written quote after a short call.
How long does setup take?
A basic inbox with your WhatsApp number and team is usually ready in a day. A full setup with saved replies, labels, teams, rules, a website chat bubble and reports takes a few days. Instagram, Facebook and official WhatsApp connections depend on Meta's approval time.
Can I keep my existing WhatsApp number?
Yes. Link your current number by scanning a QR code and your customers keep messaging the number they already have. You can also connect an official WhatsApp Business API number.
Will my number get banned?
The inbox only sends what your team or your AI agent writes to customers who are talking to you, which is normal business use. Bans come from bulk messages to people who never contacted you. We guide you on safe practice, and for very high volumes we recommend the official API, which we also connect.
Can my staff use it on their mobile?
Yes. There are apps for Android and iPhone with push alerts, so owners and field staff can reply from anywhere. Everything they send goes out from the business number, not their personal one.
Does it work in Hindi and Hinglish?
Yes. Customers can write in Hindi, Hinglish, English or any language, and the team screens are available in Hindi and other Indian languages. Our AI agent replies naturally in Hinglish, and messages can be translated inside the chat.
6 more questions
How many people can use one number?
As many as you need. Many team members can answer from the same number at the same time, and collision alerts stop two people answering the same customer.
What happens when an employee leaves?
You remove their access in one click. The conversations, notes and customer history stay with your business, not in their phone.
Is my data safe?
Each business gets its own private workspace, logins can be protected with two-step verification, and your data is backed up every night. You can export your conversations and customer list at any time.
Can the AI answer and still let my team take over?
Yes. The AI answers routine questions instantly, and when a customer needs a person the chat is right there in the inbox with the whole history. The senior team gets an alert for important cases.
Can I see how fast my team replies?
Yes. Live view shows what is waiting right now, and reports show first reply time, resolution time and volume per person, per channel and per label.
We already use another helpdesk. Can you move us?
Yes. We move your data across from tools such as Freshdesk, Zendesk, Intercom and Front, and set up your team the same day you switch.
Contact
Give every customer a fast answer — from one inbox your whole team shares.
Tell us what's slowest in your business today, and we'll show you exactly which Wakflow products fix it — and how fast.
Or email [email protected]
WAKFLOW
NEW ENQUIRY · WE REPLY ON WHATSAPP